Privacy Policy

1. Introduction

Creative EDGE Limited (“we”, “our”, “us”) provides software development services and cloud-based SaaS products. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website, services, applications, or SaaS platforms.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Company name

• Billing and payment details

• Login credentials (stored securely and encrypted)

• Uploaded files or data when using our SaaS product

• Support messages and communication history

2.2 Information Collected Automatically

When you access our services, we automatically collect:

• IP address

• Browser type and version

• Device information

• Usage logs and analytics

• Cookies and tracking data

• Session details (login time, device, errors, etc.)

2.3 Third-Party Integrations

If you use third-party services (Google, Facebook login, payment gateways, analytics), we may receive basic profile information as permitted by those platforms.

3. How We Use Your Information

We use your data to:

• Create and manage user accounts

• Provide access to our SaaS platforms

• Deliver software development services

• Process payments and generate invoices

• Communicate about service updates, support, and notifications

• Improve product performance, security, and user experience

• Detect and prevent fraud or unauthorized access

• Comply with legal obligations

We never sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure login sessions

• Remember user preferences

• Analyze traffic and usage

• Improve product performance

You may disable cookies in your browser, but some features may not function properly.

5. How We Share Information

We only share your personal information with:

• Trusted service providers, such as hosting providers, payment processors, or email services

• Third-party integrations you choose to connect with (e.g., social logins)

• Legal authorities, but only when required by law

We never share your data for advertising or marketing purposes without your consent.

6. Data Storage & Security

We use industry-standard security practices to protect your information, including:

• Encryption in transit (HTTPS/SSL)

• Encrypted password and token storage

• Access control and role-based permissions

• Regular security audits

• Secure cloud infrastructure

Despite best efforts, no system is 100% secure, but we take every reasonable step to protect your data.

7. Data Retention

We retain your data only as long as necessary to:

• Provide services

• Comply with legal requirements

• Maintain accurate business records

You may request account deletion at any time.

8. Your Rights

Depending on your region, you may have the right to:

• Access your personal information

• Update or correct your data

• Request deletion of your data

• Disable cookies and tracking

• Withdraw consent

• Export your data (data portability)

To exercise these rights, contact us at: support@credltd.com

9. Children's Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect children’s data.

10. International Data Transfers

Your information may be stored or processed in regions where our servers or service providers operate.
We ensure compliance with applicable data protection laws (GDPR, etc.).

11. Changes to This Privacy Policy

We may update this policy occasionally.
We will notify you of significant changes by email or website notifications.

12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Creative EDGE
Email: support@credltd.com
Website: https://www.credltd.com
Address: Nikunja-2, Dhaka