1. Definitions

• “Services” — All services provided by Creative EDGE, including software development, web/mobile app development, design, maintenance, consulting, SaaS platforms, and related operations.

• “Client Project” — Custom software or digital solutions developed specifically for a client.

• “SaaS Platform” / “Product” — Any subscription-based software provided by Creative EDGE through the cloud.

• “User Account” — An account created by Users to access our SaaS products or systems.

2. Eligibility

You must be:

• At least 18 years old, and

• Legally able to enter a binding contract.

If you are using the Services on behalf of a company, you represent that you have the authority to bind that company.

3. Use of Services

You agree not to:

• Reverse-engineer, modify, or decompile any part of our code or systems.

• Use our Services for illegal, harmful, or fraudulent activities.

• Attempt unauthorized access to servers, data, or networks.

• Reproduce or redistribute any part of the Service without written permission.

We may suspend or terminate access for violations of these Terms.

4. Software Development Services

4.1 Project Scope & Proposals

Creative EDGE will provide a project proposal or agreement outlining:

• Scope of work

• Milestones

• Timelines

• Payment terms

• Deliverables

Clients must review and approve the proposal before work begins.

4.2 Revisions

Revision policies vary by project and will be defined in the proposal.

4.3 Intellectual Property (Custom Development)

Unless otherwise agreed:

• Full ownership of final deliverables is transferred to the Client upon full payment.

• Creative EDGE retains ownership of underlying frameworks, tools, or reusable components used to build the solution.

5. SaaS Products & Subscription Services

5.1 Subscription

Access to Creative EDGE SaaS products requires a paid subscription unless otherwise stated.

5.2 Billing & Payments

• Subscription fees are billed monthly or annually.

• All fees are non-refundable unless required by law.

• Failed payments may result in account suspension.

5.3 Account Responsibility

Users are responsible for:

• Keeping login credentials secure

• All activity under their account

• Providing accurate billing information

5.4 Cancellation

Users may cancel subscriptions at any time.
Access will remain active until the end of the billing cycle.

5.5 Service Availability

We aim for 99% uptime but do not guarantee uninterrupted access. Maintenance or outages may occur.

6. Confidentiality

Creative EDGE and the Client agree to keep all project materials, business information, and intellectual property confidential.
Confidentiality obligations survive contract termination.

7. Data Protection & Privacy

Our handling of personal data is governed by our Privacy Policy.
By using our Services, you consent to our data practices.

If required by GDPR, CCPA, or other regulations, clients may request a Data Processing Agreement (DPA).

8. Third-Party Services

Some features may integrate third-party tools (e.g., APIs, payment gateways).
Creative EDGE is not responsible for outages, issues, or liabilities caused by third-party services.

9. Warranties & Disclaimers

Our Services are provided “as is” without warranties of any kind.
We do not guarantee:

• Error-free software

• Uninterrupted service

• Specific performance results

For custom development, bug fixes within the warranty period may be provided as outlined in the project agreement.

10. Limitation of Liability

To the fullest extent permitted by law:

• Creative EDGE is not liable for indirect, incidental, or consequential damages.

• Our total liability for any claim is limited to the amount paid by the Client in the last 3 months.

11. Indemnification

Clients agree to indemnify and hold Creative EDGE harmless from any claims, damages, or losses arising from:

• Misuse of our Services

• Violation of these Terms

• Client-provided content or data

• Illegal activity conducted through our platform or software

12. Termination

Creative EDGE may suspend or terminate access if:

• The User violates these Terms

• Payment fails or fraud is suspected

• Misuse or abuse of service is detected

Clients may terminate services as specified in project agreements or subscription plans.

13. Changes to Terms

We may update these Terms at any time.
Continued use of Services implies acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law principles.

Any disputes shall be resolved in the courts of Dhaka, Bangladesh.

15. Contact Information

Creative EDGE
Website: https://www.credltd.com
Email: support@credltd.com
Phone: +8801672327007
Registered Address: Nikunja-2, Dhaka